1_up ([info]1_up) wrote,
@ 2005-12-20 12:42:00
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A Christmas Story
Got a lot going on lately, but for now, a short story about an interesting past event in my life:



Here's a little tale about Metroid Prime 2
Some think it funny, and may even grin
Some think I'm wrong, well hey, fuck you
Disrespect me, and in the end I'll win.





I hereby denounce Gamestop for having poor customer service and customer oriented values.

I noticed in my G-mail one day that Gamestop was having a sale on used games. Buy two, get one free. I fucking love those sales. Not only that, but Metroid Prime 2, which I've been meaning to own, was on sale for $15.

I head on up to Gamestop during my morning routine, and make my choices. I purchase MP2, Viewtiful Joe (a title that has received much acclaim and was very cheap, so why not), and Xenosaga. Unfortunately, they had no box for MP2 - apparently it was stolen.

Passionate gamers like myself relish things like nicely designed game boxes and artfully created manuals. Hell, we usually read those before playing the game - it's almost ritualistic. However, in the face of this deal, I had to concede that desire. It was just too much to pass up.

However, I had the good idea of checking other local GS's for MP2 boxes. Surely they would accomodate if they could, right? Wrong.

I encountered a particularly annoying group of assholes at the next GS I went to. It was not busy at all, and all the employees were mulling around the cashwrap, one with his hideous troll girlfriend, and they were all squeeking, snorting, and gibbering about anime and hentai.

I butt in and ask if they have an MP2 box I could use. The manager, who I deemed the alpha-nerd because his elevated status in the employment hierarchy has instilled him with some kind of cocky uber-nerd like ability to be smarmy and supercilious, doesn't even look in the storage and tells me he has none.

Alrite, I figured, but I still wanted to look around while I was there; I am never able to just walk in and out of a video game store. So in my meandering, I find a MP2 box. Hm, interesting, I thought. The thought of just grabbing it and leaving flitted through my mind, probably because that's why I didn't have one in the first place, but I dismissed it with rational though. So I grabbed it, walked up to the desk and inform the oily grease-being with bad hair that I found a box, and that I want it.

He's tells me he can't give it to me because it's the display box. I explain to him that the display box for mine was stolen, so that's why I need one. So he goes about to make the swap and asks for my receipt. He gives it a cursory look and then looks up at me and tells me he can't give me the box because it's for a new game, and I bought a used one.

Now, this little detail didn't satisy me. I explained to him that due to the sale this weekend, the new and used versions are the same price. I paid the same amount, so it shouldn't matter what box I get. Besides, the boxes are obviously worth nothing because my lack of one did not bump my price down. He argues that they need to have a display box for the new one they have left; I argue that they can replace it with the blank box that I have, because they do it for used games anyway.

He doesn't budge. The whole time his friends are snickering and flakes of skin and snot are falling off of their disgusting faces. I want to give them paper-cuts on their eyes with their Yu-Gi-Oh cards.

I'm really pissed at this point. The only argument he has is that used games boxes are not equal to new game boxes. What's more is that he is defying the 'customer is always right' paradigm.

Seeing no win for me. I leave. With a bitter, bitter taste in my mouth. Something told me I wasn't done with that guy.

I call up the other GS in town. And, luck be a hapless youth cashier, the pre-pubescent waste of masculinity tells me they have one. Amazing. I tell him I'll be by for it tomorrow. He tells me he will put it aside.

I arrive the next day, he goes to retrieve it. Gone. He claims it was sold. I asked if he put it aside and he said he did, but someone must have sold it. He checks the back to appease me, but to no avail. I curse under my breath and curse the store as I leave.

There was only one option now.

The next day, I return to the GS where my arch-enemy resided. Luckily, he was working. We exchanged glances as I walked in, he recognized me, I could tell. I give him a stone-cold glare and make my way to the other side of the store. Opposite the GameCube games; opposite of MP2. I peruse titles, half out of genuine interest, half out of a desire to mitigate any suspicions of my return.

I surely make my way to the GameCube section. I search for, and find, the MP2 box. Still where I left it. I pick it up, and I pick other boxes up. Pretending to be comparing, contrasting, making a decision. I pace around and read and look. I place the boxes back on the shelf. Back on the shelf closest to the door.

A customer asks the manager about something and he heads into the backroom. Now was my chance. I pocket the case, head out the door, hop into my car, and drive off into the night.

You fuck. Who's laughing now?

Soon, when he makes one of his drones alphabetically arrange the boxes, he'll be informed that it's missing. He'll think for a bit, he'll remember me returning, and he'll know.

I wanted to place a random call and let him know it was me. I wanted to affirm his suspicions and let him know clearly that I got what I wanted, and that I won his little game.

The box and the booklet are worth nothing, but tossing my beard all over his grimy self-important ass for fucking with me, a paying customer with right? Well - that's worth a lot to me.



(17 comments) - (Post a new comment)


(Anonymous)
2005-12-20 07:08 pm UTC (link)
You should definitely post this to a community called bad_service.

Merry Christmas!

- Amanda

(Reply to this) (Thread)


[info]1_up
2005-12-20 07:41 pm UTC (link)
They have public message boards about this stuff? Great, all I needed was another distraction from work, much less one that would let me rant and rave about things that piss me off - it's like therapy for me.

(Reply to this) (Parent)(Thread)


[info]1_up
2005-12-20 07:50 pm UTC (link)
Yea! I posted it!

I feel all accomplished and stuff. Like I published something.

(Reply to this) (Parent)(Thread)


(Anonymous)
2005-12-20 08:07 pm UTC (link)
Way to go!

I read two livejournal communities all the time: bad_service and customers_suck. They are total opposites and I get a kick out of reading how much people bitch about retail. Makes me glad I don't work at CVS anymore.

- Amanda

(Reply to this) (Parent)(Thread)


(Anonymous)
2005-12-20 08:16 pm UTC (link)
Oh and another thing. People are bitches on bad_service and customers_suck.

I made one comment a few weeks ago that went against their usual pity fest of "OMG that clerk was an ASSHOLE" or "OMG that customer was a total jerk! *huggles to you*". They ripped me apart and called me a troll because I said something to the effect of "umm...that's no bad service. you are just impatient and entitled".

In any case, if anyone can stand their ground against those asstards, I'm sure it's you.

(Reply to this) (Parent)(Thread)


[info]1_up
2005-12-20 08:27 pm UTC (link)
You should see the stuff I am getting! check it out! I can't focus on my work, it's SO entertaining to see these 15 yr olds tear me apart only for me to use words on them they don't understand.

Ha, troll? what does that even mean.

hahhaahahahahah - entertain me children!

(Reply to this) (Parent)(Thread)


(Anonymous)
2005-12-20 08:31 pm UTC (link)
Troll means you are just saying things to get people's panties all in a bunch. It's pretty awesome to see them squirm. Isn't it fun?

- Amanda

(Reply to this) (Parent)

AWesome
(Anonymous)
2005-12-20 08:47 pm UTC (link)
That was a fucking awesome story. I bet that clerk went home that night and put some voodoo magic spell on you. I would be worried, he sounds like he's at least a level 5 spellmaster.

-Walid

(Reply to this) (Thread)

Re: AWesome
[info]1_up
2005-12-20 09:21 pm UTC (link)
Did you check out that public journal that Amanda mentioned? IT'S ON FIRE!

I dare not check it, I MUST do work.

(Reply to this) (Parent)


[info]ericmill
2005-12-20 09:30 pm UTC (link)
I'll just make a few statements and back out of this.

The guy was only doing his job. A used case isn't a new case, they are inventoried differently and you have now stolen a new case, whereas the prior thief only stole an old one.

You stole a case after being (indirectly) stolen from.

"The customer is always right" is wrong, and is part of keeping good PR only, not actually running an effective store. Abuses by the customer should never be tolerated.

(Reply to this) (Thread)


(Anonymous)
2005-12-20 09:40 pm UTC (link)
yeah, I don't like being contrary to my friends and stuff, but as someone who has held a customer service position in one form or another since my freshman year of high school, I've REALLY gotta side with the guys at Gamespot. They get paid very little to do those jobs, and when a customer comes in acting like you were, it just makes their lives that much more awful. I doubt they are happy being where they are as it is, but then when someone comes in with this chip on his shoulder telling the employee of the store what he IS and ISN'T entitled to is just the worst. I've been there many times and man does it piss me off.

Just because these people are doing a job "lower" than you doesn't mean you are a better person than them, nor does it entitle you to treat them like they are "lower" people than you. Sure you can act any way you want and no one can tell you what is right and wrong, but showing so little respect for someone just doing their job makes me feel bad personally, just empathizing with that guy.

Just try putting yourself in the other party's shoes before you condemn as the scum of the earth, dude.

I ain't mad or got beef or anything, I just feel I needed to say that.

-pope

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[info]1_up
2005-12-20 09:58 pm UTC (link)
Whoa! I never put that man below me, I was focused solely on the experience of consistent incompetence and bad service.

I usually would not do something like this, but this was an extreme case.

I was no shirked out of having what belonged to me not once, twice, but three times. I think considering my track record that's more than it usually takes to set me off.

Also, I have done no harm to the employees or anyone else. I paid full price, right? but did I get the full product? No. Even when I could have.

We can contest this back and forth but my belief is that in the reasonable situations I put forth, I don't think getting the box would have been that big of a deal.

Also, really take too much consideration into the legalities behind this - this company is, nor will it ever, suffer damage from actions like mine, which are the consequence of poor management and supervision.

if anything, they should just sack up and put safeguards on the display boxes, like those digital chips, or don't use boxes at all - use information pamphlets or something. There are numerous ways around this that don't put a useful piece of a product in jeopardy.

I honestly don't feel one bit of guilt from this action. Laws are not end all, and they never will be. If they need to be bent to ensue proper delivery of paid services at times, that merely proves it.

This taps into a whole different school of thought for me. I'm stopping now.

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(Anonymous)
2005-12-21 01:33 am UTC (link)
"but this was an extreme case"
hahahahah.

(Reply to this) (Parent)

just saying
[info]rt
2005-12-21 03:59 am UTC (link)
I paid full price, right?
Not only that, but Metroid Prime 2, which I've been meaning to own, was on sale for $15.

It was on sale. You agreed to buy it without the box, so you are not entitled to one.

(Reply to this) (Parent)


(Anonymous)
2005-12-20 09:55 pm UTC (link)
You are now a celebrity on customers_suck too. Haha...these people are amazing!!! I guess that's what you do for fun when you're in retail!

(Reply to this)


[info]the_yellow_king
2005-12-21 06:07 pm UTC (link)
What's more is that he is defying the 'customer is always right' paradigm.

The customer is always right. Hmmm. Let me tell you a story.
When I was at IBM, a customer called in and talked to a female tech about his laptop. Basically, he had trashed it by running it over and wanted us to dispatch a tech to replace it for free. Since he trashed it himself, even accidentally, the tech refused, as per the guy's contract. He would have to pay for repair/replacement.
This particular 'customer' was local to the call/repair center and had some friends in the warehouse. Thus, he was able to get a description of what this female tech looked like. One evening, as she's walking to her car, he accosted her, beat her, raped her, and took her work laptop.
His reasoning, when arrested and taken to court? The female tech deserved what she had received because "the customer is always right!" He honestly believed that him being a customer put him above laws and the contract he signed.

I honestly don't feel one bit of guilt from this action. Laws are not end all, and they never will be. If they need to be bent to ensue proper delivery of paid services at times, that merely proves it.

Hmmmm. Seems you have a similar thought pattern, wouldn't you say? After all, these hindering little "policies" and "laws"...how dare they stop you from acquiring a box!
Before you protest that you would never stoop to the level of the example above, let me point out that the example was merely taking what you have propounded and putting it to its ultimate logical conclusion. All things being equal, aren't you forced to logically agree?
Think about it.

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[info]1_up
2005-12-23 12:25 am UTC (link)
First off, thanks for providing a sound and not (particularly) offensive reasoning.

To answer your first point, I believe this customer is always right, to a degree. Now, in the case of your story, I believe the man is outside of the reasonable range of 'the customer is right'. My story, however, is much more practical and could have been easily avoided with a little tact, understanding, and perhaps holiday cheer.

Although I don't have a sound argument to define the 'gray' area of when the customer is right, I at least hope you see the differences in these two situations.

About Law. Laws are put in place to protect people's rights and other important things. However, it is foolish to think they are absolute ultimatums. How can policies set forth by beings with inherent limitations on fully understanding the nature of everything employ decrees that should be applied to the comprehensive vastness of life? They can't, and that leaves us with the responsibility of rationalizing when exceptions occur to these rules.

But these exceptions vary from person to person, because they, too, are not set in stone. They are based in schools of thought, ethics, religion, beliefs, etc.

Based on that, I can justify my actions fully. Conversely, I can also understand why people would disagree with me.

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